Refund Policy
At SNEAKERSPLUG, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the terms below.
1. Return Window
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You have 7 days from the date of delivery to request a return.
2. Eligibility Criteria
To qualify for a return:
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The item must be unused, unworn, and in the same condition you received it.
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All tags, accessories, and original packaging must be intact.
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A receipt or proof of purchase is required.
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Unboxing video is mandatory for all return requests.
3. How to Initiate a Return
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Email us at info.sneakersplugindia@gmail.com with your order details, reason for return, and unboxing video.
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Wait for confirmation from our team before sending your item back.
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Items returned without prior approval will not be accepted.
4. Damaged or Incorrect Items
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Please inspect your order immediately upon delivery.
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If your item is defective, damaged, or incorrect, contact us within 24 hours of delivery with clear photos/videos so we can review and resolve the issue.
5. Non-Returnable Items
We do not accept returns for:
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Custom-made or personalized products
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Clearance or final sale items
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Products without original packaging or tags
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Items damaged due to misuse or improper handling
6. Exchanges
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The quickest way to exchange a product is to initiate a return (once approved). After we receive and verify the returned item, we will dispatch your exchange order promptly.
7. Refund Process
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Once we receive and inspect your return, we will notify you of approval or rejection.
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If approved, refunds will be issued to your original payment method within 10 business days.
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Processing times may vary depending on your bank or payment provider.
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If more than 15 business days have passed since your refund approval, please contact us.
📧 For all return-related queries:
info.sneakersplugindia@gmail.com