Refund & Return Policy
At SNEAKERSPLUG, we value customer satisfaction and strive to provide a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return subject to the terms outlined below.
1. Return Window
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You may request a return within 7 days from the date of delivery.
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Important: The return request must be raised within 24 hours of delivery (via email) to be considered valid under the return window.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The product must be unused, unworn, and in the same condition as received.
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All original tags, accessories, and packaging must be intact.
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A valid proof of purchase is required.
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Unboxing video is mandatory for all return requests (from sealed package opening).
3. How to Request a Return
To initiate a return:
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Email us at info.sneakersplugindia@gmail.com within 24 hours of delivery.
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Share your order details, reason for return, and unboxing video.
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Wait for return approval and instructions from our team before sending the product.
⚠️ Items sent back without prior approval will not be accepted.
4. Damaged, Defective, or Incorrect Items
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Please inspect your order immediately upon delivery.
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If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery with clear photos/videos.
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Our team will review the issue and provide an appropriate resolution.
5. Non-Returnable Items
Returns are not accepted for:
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Customized or personalized products
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Clearance / final sale items
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Products without original packaging or tags
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Items damaged due to misuse, wear, or improper handling
6. Exchanges
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The fastest way to get an exchange is to initiate a return first (subject to approval).
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Once the returned item is received and verified, the exchange order will be dispatched promptly.
7. Refund Process
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After receiving and inspecting the returned product, we will notify you of the approval or rejection.
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If approved, refunds will be processed to the original payment method within 10 business days.
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Bank or payment provider processing times may vary.
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If 15 business days have passed since refund approval, please contact us.
📧 For all return & refund queries:
info.sneakersplugindia@gmail.com